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Security
No one wants their credit card information flying around in cyberspace...
that's why our on-line store is located on a secure server and uses
one of the most trusted names on the internet to insure your privacy.
* This site is on a GeoTrust SSL Secure Server, and
* All information sent to this site, if in an SSL session, is encrypted,
protecting against disclosure to third parties.
Privacy
Privacy is a big issue for many online shoppers and surfers. It
seems like every time we give out our email address we are subjected
to ever more spam and unwanted solicitations.
We hate spam just as much as you do.
Perfectly Grand will never sell, lend or give out your email address to anyone.
We appreciate your business and we will always respect your right
to privacy.
Guarantee
Our Guarantee to you is simple... 100% Satisfaction! If you are
ever unhappy with an item that you purchased from us, just return
it within 30 days in “unused” condition (you must include any and all parts and hardware in original configuration) for a full refund
or replacement. If you have a return to make, please contact customer
service at: service@perfectlygrand.com Remember to include all your contact information and the item you
purchased. A Return Merchandise Authorization Number (RMA#)will be emailed
to you along with any additional packing or shipping information.
Damaged Items
If you a receive a damaged item, or if an item is damaged due to shipping you must contact customer service immediately. Perfectly Grand is not responsible for damage to items reported more than 30 days after the receipt of the item. Please contact customer
service at: service@perfectlygrand.com
Remember to include all your contact information and the item you
purchased.
Please note that we can not give refunds for a few specific items:
software, sheet music, books, videos, harmonicas and custom ordered
products such as the custom piano covers or engraved items. If there
are defects with these products we will, of course, exchange them for
the same item upon return of the original item in “unused” condition.
Any damage due to shipping must be brought to the attention of customer service immediately.
Shipping Information
Perfectly Grand ships most orders within 48 hours
(2 business days). Products that are made to order may take longer.
All items are shipped Fedex Ground, UPS Ground or USPS Priority/Confirmation
Delivery, depending upon size of order and destination. If you require
RUSH shipping or further assistance, please call or e-mail customer
service (toll free) 800-792-4457 or
service@perfectlygrand.com
The following chart
reflects normal ground shipping charges within the continental 48 states - Alaska, Hawaii, and other US Territories as well as Canada may have additional surcharges. In addition to shipping charges, customers outside the US are responsible for paying all taxes, duties and fees levied in their countries on packages arriving from the USA.
Shipping Surcharges
Certain items have additional surcharges due to weight. For example, an inexpensive item that costs $10, but has a shipping weight of 10lbs will incur a shipping surcharge. To see your exact shipping charges prior to placing your order, add an item to your basket, then click "Calculate Shipping" on the top left of any page and follow instructions.
| Order
Size |
Shipping
Charge |
| Up
to $25.00 |
$6.95 |
| $25.01
- $50.00 |
$8.95 |
| $50.01
- $75.00 |
$10.95 |
| $75.01
- $100.00 |
$11.95 |
| $100.01
- $150.00 |
$13.95 |
| $150.01
- $250.00 |
$15.95 |
| $250.00
and up |
$17.95 |
Notes on Free Shipping
Any returned product that is sold with "Free Shipping" will be subject to a restocking fee of 15% or $15, whichever is smallest.
"Free Shipping" items are only available online or by Check/Money Order. "Free Shipping" will not be given on any operator-assisted orders (except Piano Covers.)
"Free Shipping" items go by "ground" only within the continental 48 states - Alaska, Hawaii and Canada are excluded. All "Free Shipping" items are delivered
via a carrier designated by Perfectly Grand. If a customer requires
a different carrier other than the carrier designated by Perfectly Grand, additional charges may apply.
Payment Options
Perfectly Grand accepts Visa, MasterCard, Discover, American Express, PayPal, checks, money orders
and purchase orders.
Please make all checks and money orders payable to Piano Lifestyles, Inc.
Purchase Orders
Perfectly Grand happily accepts purchase orders from public
and private learning institutions, religious organizations, non-profit organizations, and approved businesses. Any item ordered via a purchase order will have terms of Net 30 days. However, if a coupon code is being utilized in the purchase order, payment must accompany the purchase order. If you have any questions, please
email us service@perfectlygrand.com
Please fax all purchase orders to (866)-205-0745, if your organization does not have official purchase orders you may use official letterhead. If you do not wish to fax your purchase order you may mail it to the address below.
REMINDER: Please remember to sign your Purchase Order/Letterhead and include item numbers, shipping and tax-exempt numbers (if applicable).
REMINDER: All checks and money orders are made payable to Piano Lifestyles, Inc.
To insure fastest shipping, please fax your purchase order, otherwise mail them to the address below.
Perfectly Grand
1846 Route 100C
Johnson, VT 05656
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