Security
No one wants their credit card information flying around in cyberspace.... that's why our on-line store is located on a secure server and uses one of the most trusted names on the internet to insure your privacy.

* This site is on a GeoTrust SSL Secure Server, and

* All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

Privacy
Privacy is a big issue for many online shoppers and surfers. It seems like every time we give out our email address we are subjected to ever more spam and unwanted solicitations.

We hate spam just as much as you do.

Perfectly Grand will never sell, lend or give out your email address to anyone. We appreciate your business and we will always respect your right to privacy.

Guarantee
Our Guarantee to you is simple... 100% Satisfaction! If you are ever unhappy with an item that you purchased from us, just return it within 14 days from the date it was delivered in “unused/new” condition (you must include any and all parts and hardware in original configuration) for a full merchandise refund (*see Defective Items, Non-returnable Items, Notes on Free Shipping). If you have a return to make, please contact customer service at: service@perfectlygrand.com Remember to include all your contact information and the item you purchased. A Return Merchandise Authorization Number (RMA#)will be emailed to you along with any additional packing or shipping information.

Damaged Items
If you a receive a damaged item due to shipping you must contact customer service immediately. Please keep ALL packing materials - as these will be inspected by the shipping company (ie. FedEx Ground, UPS, etc.) Perfectly Grand is NOT responsible for damage to items reported more than 14 days after the receipt of the item.

Defective Items
Perfectly Grand will replace defective items (and/or any missing parts) within the first 14 days through the specific manufacturer free of charge. Beyond 14 days, but within the manufacturer's warranty specifications and period, Perfectly Grand will help facilitate an exchange through the specific manufacturer.

If a customer receives a defective or damaged item and then decides against a replacement, then the customer is responsible for shipping the item back to Perfectly Grand - all Return Policies apply (ie. condition of returned item, Notes of Free Shipping).

Non-Returnable Items
Due to duties and fees, Perfectly Grand does not accept returns from countries outside of the USA or its territories. In addition, Perfectly Grand does not give refunds for a few specific items: light bulbs, sheet music, books, videos and custom ordered products such as the custom piano covers or engraved items. If there are defects with these products we will, of course, exchange them for the same item upon return of the original item in “unused/new” condition. Any damage due to shipping must be brought to the attention of customer service immediately.

Please contact customer service at: service@perfectlygrand.com or call 800-792-4457. Remember to include all your contact information and the item you purchased.

Custom Items
All custom items are charged at the time of order. If a custom order is canceled after work has already begun, the customer forfeits a MINIMUM of 50% depending upon at what stage the custom work has been halted. This determination is the sole discretion of Perfectly Grand. If the custom work has been completed but not delivered the customer may not be entitled to a refund.

Shipping Information